Complaints Procedure
We take all complaints seriously and aim to resolve them as quickly as possible.
Our Complaints Process
At James Ross Risk Solutions, we are committed to providing the highest level of service. However, if you feel we have fallen short, we want to hear from you so we can put things right.
We treat every complaint as an opportunity to improve and will handle your concerns with the care and attention they deserve.
How We Handle Complaints
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1
Acknowledgement
We will acknowledge your complaint promptly, within 3 business days of receiving it, and confirm the details we have on record.
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2
Investigation
We will thoroughly investigate your complaint, gathering all relevant information, and keep you informed of our progress throughout.
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3
Resolution
We aim to resolve all complaints within 8 weeks. You will receive a final response letter outlining our findings and any actions taken.
Financial Ombudsman Service
If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you may refer your complaint to the Financial Ombudsman Service (FOS).
Submit a Complaint
Please provide as much detail as possible so we can investigate thoroughly.